Privacy & Terms

Privacy Policy & Terms of Service

We collect information you provide (such as name, email, phone number, delivery details, and order/deposit information) and limited technical data (such as IP address, device/browser data, and pages viewed) to operate the site, respond to inquiries, prepare quotes, process orders/deposits, and provide customer support. We use cookies and similar tools for core site functions, performance analytics, and to remember preferences; you can adjust cookie settings in your browser, but some features may not work correctly. By using this website, you agree to use it lawfully and not attempt to disrupt, scrape, or misuse the site or customer portal. Product availability, pricing, descriptions, and build timelines may change; custom builds may require additional approvals before an order is accepted. Payments submitted through any portal or payment step are applied to your order as described during checkout or invoicing. To the fullest extent permitted by law, TimberLex Structures is not liable for indirect or consequential damages arising from site use, delays, or third-party service interruptions, and the site is provided “as is.” You may request access, correction, or deletion of certain personal information by contacting us, and you can opt out of marketing messages at any time.

For eligibility rules related to refunds and returns, please review our Refund and Returns Policy.